Steer the team,not the tickets.

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Free while in beta

Scroll through one week at Northwind

app.steermode.com/northwind

My plansCustomer team weekly

Oct 26 – 30

Your plan

Customer team weekly · Oct 26 – 30

Draft

Activation metric

New customers active in their first week · 38% → 50%

Review capacity

6h · Daniel's and Mei's launches

Tasks

Welcome emails live for every new customer, tested end to end
Milestone
–
Help article and in-app announcement published for new customers
Go-to-market
–
Larger accounts get a kickoff call booked automatically
MilestoneDaniel Okafor · Wed
–
Onboarding checklist
Milestone
–
First-week activation tracked on the team dashboard
Go-to-market
–
Retire the old PDF welcome pack
SupportingCarried over
–

Ana

Start with one outcome.

Ana's plan leads with the result, and the number that will prove it landed.

Mon 8:40 AM

MonTueWedThuFri

Join the waitlist

Mon 8:40 AM
Start with one outcome.
Ana's plan leads with the result, and the number that will prove it landed.
Mon 8:42 AM
An agent reads every task.
It checks the plan against your team's standards and estimates the work, before anyone starts.
Mon 8:50 AM
The agent suggests. Ana decides.
“Onboarding checklist” doesn't say how anyone would know it worked. Now it does.
Mon 10:08 AM
Approved, so it's a commitment.
Priya reads it and signs off by 10. The rest of the team can plan around it.
Wed 2:00 PM
Change course while it's cheap.
The kickoff call is bigger than estimated. Ana says so at Wednesday's check-in, and nobody has to chase anyone.
Fri 10:00 AM
Review has its own hours.
Agents produce more than anyone can check. So review comes off capacity first, on Monday, not out of the leftovers.
Fri 5:00 PM
Friday ends clean.
Done means live and used by the people it's for. The week closes on schedule, and next week's plan opens.

How it fits together

That was one cycle of a loop.

Every team has a rhythm, even if it only lives in someone's head. Steermode gives it three plain words, so people and agents plan around the same thing.

Loop: Customer team weeklyEvery week
Oct 19
Oct 26
Nov 2
Nov 9
Nov 16
The rhythm your team repeats: weekly, biweekly or monthly.
Cycle: Oct 26 – 3040 working hours
Mon
Plan
Tue
Wed
Check-in
Thu
Fri
Close
One turn of the loop, so here, one week. Everyone plans it, checks in and closes it out on the same schedule.
Directions: Talk to customers3 of 4 hours
Clear the support queue2 of 3 hours
Broad areas of work that plans give hours to. Your team sets them, each person writes their own tasks under them, and the rest of the cycle stays free for main work.

0 of 5 rewritten

We ran the old way through the checks.

It didn't pass. Tools built around tickets count the work. Steermode plans for what the work is for.

A backlog that only grows
Outcome · doesn't say what changes for anyone
Suggestion ready
Tickets closed
Verifiable · closed isn't the same as used
Suggestion ready
Story points and velocity
Outcome · measures effort, not results
Suggestion ready
Review squeezed into leftovers
Capacity · no hours reserved
Suggestion ready
Status updates chased by hand
Rhythm · relies on someone remembering
Suggestion ready

Steer your next week.

We're letting teams in a few at a time. It's the full product, and we ship to it every week. Join the waitlist and we'll email your invite.

Free while in beta

Weekly, biweekly or monthly loops
Plans, approvals and requested changes
AI review and estimate on every task
Metric readings and retros